Over the past few years we’ve run working-capital diagnostics at a number of founder-led manufacturers, and the findings have started to repeat. The numbers are different every time. The reasons behind them mostly aren’t. Three come up on nearly every one.
Inventory that nobody counts on the cadence the ERP assumes. The system expects a cycle count every quarter, the floor does a full count once a year if that, and the on-hand figure the planner works from is wrong in a way nobody corrects. At one company a mid-seven-figure inventory balance was sitting on a count that was more than a year old.
Payment terms that were negotiated once and never revisited. The terms with the largest suppliers were set when the company was a fraction of its current size and had little to bargain with. It has plenty now, and nobody has gone back to ask.
Receivables aging that the owner reads as customer loyalty. The accounts that pay at 75 days are the customers the founder has known for twenty years, and pressing them feels like a betrayal. In our experience they pay at 45 when asked, and the relationship survives.
None of this is a failing of the people running these companies. It’s what happens when the business gets big before anyone changes how it runs. The diagnostic puts a number on it so the owner and the sponsor can decide what to do about it.